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Return Policy

Overall RMA Return Guidelines

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting pcserverandparts Customer Service through any of the methods provided on our Contact Us page.

We make every effort to ensure your purchase is delivered on time and in good working condition.

In the event a system or component you purchased from PCSP is damaged in shipping, fails before the warranty period has ended, or you just need to return it, please refer to the steps below to return your purchase.

These are pcserverandparts.com (“we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the pcserverandparts website. All returns must meet the overall guidelines in order for the individual return policy to apply.

 

  • There is 20% restocking fee applied to any items returned, ordered in error or returned as defective but deemed as operational upon receipt. Please make sure this is the item you need. Although we warrant item to be in good working condition, we cannot guarantee compatibility with your equipment or software.

  • All products that are new with the retail packaging never opened can be returned to pcserverandparts within 30 days regardless of the individual return policy.

  • Products that are received by pcserverandparts in any of the following conditions are not eligible for return and may be rejected:

    • Any product not purchased from pcserverandparts.

    • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).

    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a 20% restocking fee or be rejected.

    • Any product from which the UPC code has been removed from its packaging.

    • Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

    • Any product for which you have submitted a mail-in rebate.

    • Any product which appears tampered, customized, or altered in any way.