Unparalleled IT Hardware Support from Desktop to Data Center
- 24x7 Multi-Vendor Support
- Access SecurIT Asset Tracking Portal
- Knowledgeable Engineers Handling Your Tickets
- Cost Savings Compared to OEM
Overview
SecurIT is your maintenance solution designed to significantly reduce OpEx and CapEx infrastructure costs while providing the flexibility needed to optimize your IT budget. We offer remote and on-site support from OEM-certified technicians, along with advanced hardware replacement options—delivered at a fraction of the cost of traditional OEM support and tailored to meet your specific coverage requirements.
We've Got You Covered
Track all of your Service Level Agreements (SLAs) and current infrastructure. Support options include TAC and Parts coverage from 8×5 to 24×7, with service levels such as Next Business Day, 4-Hour Resolution, and 4-Hour Parts delivery—each with on-site technical support. TAC-Only and Professional Services are also available.
Benefits
With SecurIT, customers gain access to top-tier service engineers, a global parts supply chain, and the ability to extend the life of IT assets—maximizing ROI. Our model promotes sustainability, reduces waste, and creates predictable service experiences backed by measurable outcomes.
Contract Management
Visibility into both OEM and TPM contracts and assets. Supports manufacturers and IT ecosystems, spanning Cisco, Juniper, Dell EMC, HP, IBM, F5, Extreme, NetApp, Hitachi, and others.
Renewal Management
Built to Track all maintenance contracts and assets and get reminders of renewal dates. Easily define custom fields and track specific values related to assets.
Ticket Escalation
Incident Response System steps in to prioritize the situation and trigger the appropriate escalation. If hardware replacement is needed, we’ll fast-track delivery.
Service Offerings
Our goal is to deliver responsive support, industry-leading SLA performance, and the ability to scale your hardware replacement and repair coverage without overextending your budget. We offer flexible options tailored to fit your IT infrastructure requirements, including end-to-end support for servers, storage, and networking equipment across multiple OEM platforms.
Open tickets and track activity in real time.
Purpose-built for Maintenance and Professional Services. View and manage all vendors and ticket types, send and receive automatic updates.
SecurIT Client Portal
Eliminate spreadsheets and easily indicate all expiration dates and renewals with a single pane of glass view.
 |
OEM | SecurIT |
|---|---|---|
| 24 x 7 x 365 Expert-Only Technical Assistance Center | ✓ | ✓ |
| Break-Fix Solutions and Software Updates | ✓ | ✓ |
| EOL Software and Hardware Support | ✗ | ✓ |
| Pre-Owned Hardware Support | ✗ | ✓ |
| Phone, Email, Teamviewer Remote Support Options | ✓ | ✓ |
| Price Advantage | ✗ | ✓ |
Global Partners and Coverage
|
Standard | Business | Business + |
|---|---|---|---|
| Technical Support | 8 hours/day, Mon - Fri | 8 hours/day, Mon - Fri | 24 hours/day, 7 days a week |
| Response Time | 1 hour | 30 minutes | 15 minutes |
| Repair and Parts Replacement | Machine shipped back to PCSP, diagnosed and parts replaced. 1 - 5 Standard Warranty options available. | On-site Tech Support – Tech comes to business, diagnoses and replaces parts | On-site Tech Support – Tech comes to business, diagnoses and replaces parts |
| Resolution Time | 5 business days | Next Business Day | 4 hours |
| Access to SecurIT Portal | ✗ | ✓ | ✓ |
Schedule a Demo
Learn how SecurIT can manage your IT assets while maintaining exceptional service quality.