SecurIT
By PCSP
Unparalleled IT hardware support — from desktop to data center.
SecurIT is the third-party maintenance program from PCSP that covers the gear your business actually runs — multi-vendor, post-warranty, and a fraction of OEM cost. Engineers, parts, and a single pane of glass for every contract.
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24×7 multi-vendor supportCisco, Juniper, Dell EMC, HP, NetApp, Arista, F5, Extreme — one ticket queue.
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SecurIT Asset Tracking PortalAll SLAs, contracts and renewal dates in one searchable dashboard.
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OEM-certified engineersTickets routed to engineers who know the platform — not first-line scripts.
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Real cost savings vs OEMCoverage that scales with your IT budget — not the OEM’s upgrade calendar.
A maintenance program designed to cut OpEx and CapEx without cutting corners.
SecurIT delivers remote and on-site support from OEM-certified technicians, paired with advanced hardware replacement — tailored to the SLAs you actually need, at a fraction of the cost of traditional OEM support contracts.
We’ve got you covered — every SLA, every asset, one place.
Track every Service Level Agreement and every piece of infrastructure in one portal. Coverage flexes from 8×5 to 24×7, with service tiers including Next Business Day, 4-Hour Resolution, and 4-Hour Parts delivery — each backed by on-site technical support. TAC-Only and Professional Services options are available too.
- Single dashboard for OEM and TPM contracts
- Renewal alerts before anything lapses
- Custom fields for tagging, sites and cost centres
Top-tier engineers, global parts supply, and gear that actually lives a full life.
SecurIT customers gain access to top-tier service engineers, a global parts supply chain, and the ability to extend the useful life of their IT assets — maximising ROI. The model promotes sustainability, cuts e-waste, and produces a predictable service experience backed by measurable outcomes.
Contract management
Visibility into every OEM and TPM contract and every asset under coverage. Spans Cisco, Juniper, Dell EMC, HP, IBM, F5, Extreme, NetApp, Hitachi and more — a single source of truth across your stack.
Single pane of glassRenewal management
Built to track every maintenance contract and asset with reminders well ahead of renewal dates. Define custom fields and track the values that matter to your finance and operations teams.
Never expire surprisedTicket escalation
An incident response system that prioritises every situation and triggers the right escalation path. If hardware replacement is needed, SecurIT fast-tracks delivery and dispatches an engineer.
Engineer-led responseResponsive support, industry-leading SLAs, and coverage that scales with your stack.
SecurIT delivers flexible options tailored to your infrastructure — end-to-end support for servers, storage and networking across multiple OEM platforms, with the ability to scale hardware replacement and repair coverage without overextending the budget.
Open tickets and track activity in real time.
Purpose-built for maintenance and professional services. View and manage every vendor and ticket type from one screen, with automatic update streams in and out — no inboxes to chase, no spreadsheets to reconcile.
- Open, route and triage tickets across vendors
- Automatic notifications on status changes
- Centralised history per asset and per site
SecurIT Client Portal — one pane, every contract.
Eliminate spreadsheets. See every expiration date, every renewal and every covered asset in a single dashboard. Plan budgets, run renewal cycles and respond to audits without the usual scramble.
- Custom fields for sites, cost centres and asset tags
- Role-based access for ops, finance and InfoSec
- Exportable contract and renewal reports
Same coverage where it matters — better economics where it counts.
A side-by-side look at where SecurIT matches the OEM, where it goes further, and where it gives you back budget without giving up support quality.
| Capability | OEM | SecurIT |
|---|---|---|
| 24×7×365 expert-only Technical Assistance Center | ✓ | ✓ |
| Break-fix solutions and software updates | ✓ | ✓ |
| End-of-life software and hardware support | ✗ | ✓ |
| Pre-owned hardware support | ✗ | ✓ |
| Phone, email, TeamViewer remote support | ✓ | ✓ |
| Price advantage vs OEM contract | ✗ | ✓ |
Multi-vendor by design — one contract for the whole stack.
SecurIT supports the platforms running real production workloads — routing, switching, security, optical, wireless, server, storage, voice and power. If it’s in your rack, chances are it’s on the list.
Choose the plan that fits your environment.
Three coverage levels — from straightforward business-hours support to full 24×7 on-site response with a 4-hour resolution target.
| SecurIT plan | Standard | Business | Business + |
|---|---|---|---|
| Technical support | 8 hours/day, Mon–Fri | 8 hours/day, Mon–Fri | 24 hours/day, 7 days a week |
| Response time | 1 hour | 30 minutes | 15 minutes |
| Repair & parts replacement | Machine shipped back to PCSP, diagnosed and parts replaced. 1–5 year standard warranty options. | On-site tech support — technician comes to your business, diagnoses and replaces parts. | On-site tech support — technician comes to your business, diagnoses and replaces parts. |
| Resolution time | 5 business days | Next business day | 4 hours |
| Access to SecurIT portal | ✗ | ✓ | ✓ |
Built around your environment — not the OEM’s upgrade calendar.
SecurIT covers EOL gear, pre-owned hardware, and the long tail of multi-vendor infrastructure that OEM contracts simply walk away from — with the SLAs and engineers your operations team actually expects.
- Single point of accountability across all vendors
- OEM-certified engineers handling tickets end-to-end
- Global parts supply with advance replacement options
- Predictable spend — budget by site, asset, or fleet
See how SecurIT manages your IT assets — live.
A 30-minute walk-through of the SecurIT portal with a real engineer. We’ll show you how it tracks SLAs, contracts and tickets across your stack — and what the savings look like against your current OEM contracts.
A live look at SecurIT — and a coverage proposal.
No commitment. Just a frank look at how SecurIT compares to your current contracts — and where the budget headroom is.
- Live portal walk-throughSLAs, contracts, renewals and ticket workflow.
- Multi-vendor coverage mapMapped against the gear you actually run.
- OEM-comparable SLAsIncluding 4-hour on-site on Business +.
- Budget-friendly proposalSized to your asset list — no surprises.
Prefer email? Reach us at quotes@pcserversandparts.com or call (248) 305-7900.
Schedule your SecurIT demo
Share a few details on your stack — the more context you provide, the more accurate the demo and proposal will be.