PC Server & Parts: FAQs

Returns & Warranties

What do I do if my item is not working? (Troubleshooting)

There are some very common issues that could be causing a problem. Please follow the troubleshooting guide by clicking the link above. If you are still having issues, feel free to contact our team who can give you technical assistance during normal business hours.

What if my item was damaged during shipping?

You will want to follow the instructions by clicking the guide above and contact our customer service team. We will get it sorted out right away.

How do I submit an RMA request?

Please click the link above and follow our guide for submitting RMA requests.

What is your return policy?

Items purchased within 90 days are eligible to be returned, but certain conditions apply. Click the link above for more details.

Are my purchases protected by warranty?

Yes! All items purchased from PCSP.com come with a 90 day full warranty. You can also extend your warranty to intervals of 1 to 5 years by purchasing the extended warranty during check out. Click the link above for more details on our warranties.


Billing & Shipping

What forms of payment are accepted? 

We accept most major credit cards, PayPal, and more! Click the link above for full details.

What shipping options do you offer?

Too many to count, it all depends where the items will be shipped to. Click the link above for more details.

Do you ship internationally?

Yes! Click the link above and scroll down to the international shipping section for more details.

Where is my order?

If you have not yet received a tracking code within 24 hours of receiving your order, don't worry. You likely just missed our shipping carriers cutoff window, and you will likely receive your tracking code from the carrier during the next business day. Click the link above for more details.

Can I change my shipping address after purchase?

Unfortunately, no. Due to credit card policies we can not change shipping address after the purchase. However, depending on timing, we may be able to cancel your order and you can place your order again with the correct shipping address. Contact us if you would like to cancel your order: 248-305-7900.


Product Conditions

What does "Seller Refurbished" mean? 

This is the technical term for most of the equipment we sell. We are not a computer manufacturer, but rather a refurbisher and seller. Refurbished items are generally used and may show signs of wear, including scuffs and scratches. These items are almost always marked as simply: condition - Refurbished.

These are items that have been restored to working order by PCSP or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order. This item may or may not be in original packaging. Drivers or cables (besides power cable) likely not included. See the individual listings for full details. 

What does "Manufacturer Refurbished" mean? 

We rarely sell items with this condition, but when we do, they marked condition - Manufacturer Refurbished. Whenever an item is returned to the manufacturer for any reason and the original box has been opened, the item (whether it’s a television, a computer, a camera, or some other technical device) must be reconditioned to the manufacturer’s original quality standards. Any non-functioning parts are replaced with functioning components and the item is repackaged. 

Other FAQ's

Who is PCSP?

Glad you asked. Click the link above to hear our story.

Why should I buy from PCSP?

Outstanding customer service, unmatched expertise, amazing pricing, and more! Click the link above for more details.

Where is PCSP located?

55960 Grand River Ave, New Hudson, MI 48165. Click the link above for map view.

How do I contact PCSP?

Chat, call, email, message. Click the link above for our contact us page.

What license is on the iDRAC?

iDRAC 7 Express Version. Click the link above for instruction on how to install the iDRAC 7 Enterprise version.


If you have other questions, feel free to chat with us using the green bubble in the bottom right, or call 248-305-7900 or email sales@pcserverandparts.com.