Warranty

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All Workstations, Servers, and Desktops ordered on our website now come with a FREE 1-Year Full Warranty (excludes barebones units) 

PCSP proudly offers the most comprehensive warranty in the refurbished IT hardware industry. If your equipment is not functioning properly for any reason (other than neglect or abuse) we will ship the equipment back to our facility, replace the necessary components, and ship the equipment back at zero cost to the customer. Rest assured knowing that you are in great hands when you purchase your equipment from PCSP.

Warranty Period

All workstations, desktops, and servers ordered from our website come with a free Standard 1 Year Full Warranty. Laptops, parts, barebones units or other items from the website come with a free 90-day warranty. Purchases from eBay will only have a 30-day warranty period. Other ecommerce channel warranty periods may vary.

We offer to extend this warranty period at the time of purchase for up to 5 years (workstations, desktops and servers only). See below more details on our extended warranty. 

For simplicity and record keeping, please purchase extended warranties on same platform as your original purchase (website orders: purchase warranties on website, eBay orders: purchase warranties on eBay).

Optional Extended Warranty Programs

PCSP offers an extended warranty at the time of purchase. You can also purchase the warranty individually within 90 days of your initial purchase. You can find these warranty listings in the navigation at the top of the page under Components>Warranties. We have a variety of extended warranty period options to fit your individual needs:

Warranty Coverage

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PCSP warrants all hardware and accessories purchased against defects in materials or workmanship. PCSP will cover the cost of replacement parts and labor, as well as shipping to our facility and back to the customer (within the contiguous United States). If the equipment cannot be repaired by replacing parts, the entire machine will be replaced as originally ordered or with an available equivalent.

The warranty does not cover neglect or abuse, categorized as: Cosmetic damage, software added after initial purchase, damage due to viruses/malware/ransom attacks, accident, abuse, water or humidity damage, and damage from improper electrical power or power surges. 

Warranties Purchased Before May 21, 2024

In May of 2024, we changed our standard warranty from 90 days to 1 year. If you purchased an extended warranty before this period, you get an extra year of warranty coverage from your date of purchase. For example, if you bought a 3 year warranty in April 2024, you now have 4 years of coverage (through April 2028).

Warranty for International Purchases

PCSP warranties are offered globally to all customers, however, orders shipped outside of the 48 contiguous US states must pay for shipping to and from the PCSP facility in New Hudson, MI. Please take this into consideration if you are shipping your equipment outside the United States. 

Damages During Shipping

We take extra precautions with the packaging and shipping of your orders. But if you notice your equipment has been damaged during shipping (crushed or torn box) please notify us immediately. PCSP will rectify this with the shipping carrier and ship you a replacement. 

How to make a Warranty Claim

If your machine is not functioning properly, please reach out to us in chat, by phone, or email (support@pcsp.com). Our expert technical team will be able to assess your issue and find possible solutions. We will need your original order number, name, email, as well as a detailed explanation of the issues you are having. If your machine needs to be shipped back to us, the team will provide you with a shipping label to print out and ship to us for free. For more information on RMAs please click here. 

Legal Warranty Information 

PCSP Limited Warranty Agreement

Gramill LLC, DBA PCSP

LIMITED WARRANTY AGREEMENT

This Agreement applies to products purchased by you from Gramill LLC (PCSP), unless you enter into a separate written agreement with PCSP. THIS AGREEMENT APPLIES TO YOU UNLESS, WITHIN FIFTEEN (15) DAYS OF RECEIVING THIS AGREEMENT, (i) YOU NOTIFY PCSP IN WRITING THAT YOU DO NOT AGREE AND (ii) YOU RETURN YOUR PRODUCT UNDER PCSP’S REFUND POLICY. THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION CLAUSE. PLEASE SEE SECTION 5 BELOW. 

1. Product Limited Warranty. PCSP warrants that its products will be free from defects in materials and workmanship for ninety (90) days or for the period stated on your invoice, whichever is longer. The warranty period begins on the date you receive the product(s) from PCSP. During the warranty period, PCSP will, at its option: (i) provide replacement parts necessary to repair the product, (ii) repair the product, (iii) replace the product with a comparable or superior one, or (iv) refund the amount you paid for the product, LESS SHIPPING & HANDLING, upon its return. You must assist PCSP in diagnosing issues with your product and follow PCSP’s warranty processes. You must obtain warranty service from PCSP. PCSP will not reimburse you for service performed by others. You may be required to ship your product to and from PCSP at your expense if you are outside the contiguous United States. Replacement parts and products will be serviceably used, comparable in function and performance to the original part, and warranted for the remainder of the original warranty period. If PCSP asks you to return defective parts or products, you must do so within seven (7) days after you receive the replacement parts or products. PCSP will charge you for replacement parts or products if you fail to do so. 

THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. PRODUCTS SOLD BY PCSP AS “USED” OR “REFURBISHED” MAY NOT PERFORM AS WELL AS SIMILAR NEW PRODUCTS. PCSP DOES NOT WARRANT AND IS NOT RESPONSIBLE FOR DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, VIRUSES, DATA LOSS, UNAUTHORIZED SERVICE OR PARTS, OR THE COMBINATION OF PCSP PRODUCTS WITH OTHER PRODUCTS. THIS LIMITED WARRANTY DOES NOT COVER SOFTWARE-RELATED ISSUES. 

2. Services and Service Limited Warranty. For a period of ninety (90) days after services are performed by PCSP under this Agreement, PCSP warrants that such services were performed in a professional and workmanlike manner. You should back up all files before services are performed and remove any data from parts or products returned to PCSP. PCSP IS NOT RESPONSIBLE FOR ANY LOSS OF YOUR DATA. 

3. Warranty Process. If the product you received from PCSP is defective during the warranty period, you must contact PCSP via phone (248-305-7900) and/or via email (support@pcsp.com) before taking any further action. After confirming your problem, PCSP will determine the appropriate action to take. PCSP may require you to ship the defective product to PCSP in order to repair or replace it. In the event PCSP does require you to return the defective product, PCSP will provide you with a Returned Merchandise Authorization (“RMA”) number. You must include this number with the defective product when you return it. FAILURE TO OBTAIN AN RMA NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE PRODUCT TO PCSP RELIEVES PCSP OF ALL FURTHER OBLIGATIONS UNDER THIS WARRANTY AGREEMENT. Returned products must be shipped to: PC Server and Parts, 55960 Grand River Ave, New Hudson, MI 48165, or to whatever other address PCSP provides you. 

4. Disclaimer of Warranties; Limitation of Liability. EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, PCSP DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. PCSP’S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES, PLUS INTEREST AS ALLOWED BY LAW. NEITHER YOU NOR PCSP IS LIABLE TO THE OTHER IF YOU OR IT ARE UNABLE TO PERFORM DUE TO EVENTS YOU OR PCSP ARE NOT ABLE TO CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION, OR RESTRICTION UNDER APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 

5. Dispute Resolution. You and PCSP agree that any Dispute between You and PCSP will be resolved exclusively and finally by arbitration administered by the National Arbitration Forum (NAF) and conducted under its rules, except as otherwise provided below. You and PCSP will agree on another arbitration forum if NAF ceases operations. The arbitration will be conducted before a single arbitrator, and will be limited solely to the Dispute between You and PCSP. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held at any reasonable location near your residence by submission of documents, by telephone, online, or in person, whichever method of presentation You choose. If You prevail in the arbitration of any Dispute with PCSP, PCSP will reimburse You for any fees you paid to NAF in connection with the arbitration. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Should either party bring a Dispute in a forum other than NAF, the arbitrator may award the other party its reasonable costs and expenses, including attorneys’ fees, incurred in staying or dismissing such other proceedings or in otherwise enforcing compliance with this dispute resolution provision. You understand that, in the absence of this provision, You would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class-action basis, and that You have expressly and knowingly waived those rights and agreed to resolve any Disputes through binding arbitration in accordance with the provisions of this paragraph. This arbitration provision shall be governed by the Federal Arbitration Act, 9 U.S.C. Section 1, et seq. For the purposes of this provision, the term “Dispute” means any dispute, controversy, or claim arising out of or relating to (i) this Agreement, its interpretation, or the breach, termination, applicability, or validity thereof, (ii) the related order for, purchase, delivery, receipt, or use of any product or service from PCSP, or iii) any other dispute arising out of or relating to the relationship between You and PCSP; the term “PCSP” means PC Server and Parts and it’s parent company Gramill LLC, its parents, subsidiaries, affiliates, directors, officers, employees, beneficiaries, agents, assigns, and/or component suppliers (both hardware and software); and the term “You” means you, or those in privity with you, such as family members or beneficiaries. 

6. General. You may not assign this Agreement without PCSP’s written consent. This warranty is non-transferable. The protection under this warranty is provided to the original purchaser only and is not transferable to any subsequent owners of the product. PCSP and its subsidiaries and affiliates are intended beneficiaries of this Agreement. If there is any inconsistency between this Agreement and any other agreement included with or relating to products or services purchased from PCSP, this Agreement shall govern. This Agreement may not be modified, altered, or amended without the written agreement of PCSP. Any additional or altered terms shall be null and void, unless expressly agreed to in writing by PCSP. If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired. This Agreement shall be interpreted under the laws of the State of Michigan, without giving effect to conflicts of law rules. 

For Residents of Canada: This Agreement is subject to the applicable provisions of Canadian consumer protection laws from which private agreements cannot derogate. You confirm your request that this Agreement and all documents related directly or indirectly thereto be drafted in the English language. Vous reconnaissez avoir requis que Ia présente convention ainsi que tous les documents qui s’y rattachent directement ou indirectenent soient rédiges en langue anglaise.