PCSP Advantage
What is PCSP Advantage?
PCSP’s warranty and maintenance program is designed to keep your equipment and systems running at peak condition, no matter your situation.
Residential customers: PCSP Advantage covers the cost of replacement parts, labor, and shipping for all configured units.
Our technical support team is standing by to help you troubleshoot any issues with your equipment and will ship your replacement parts in a matter of a few business days.
Business customers: PCSP Business Advantage and PCSP Business Advantage Plus comes with all the benefits of PCSP Advantage but also includes on-site service.
With PCSP Business Advantage, one of our skilled technicians will physically come to your business location to replace parts and troubleshoot any issues with your equipment.
Learn More
Purchase
What Systems Are Covered By PCSP Advantage?
All configured Workstations, Servers, and Desktops sold on this website are fully covered by PCSP Advantage. All components in configured units are also covered. Parts purchased loose are not eligible.
Choose the plan that fits your needs
Standard
Technical Support
8 hours/day, Mon - Fri
Response Time
1 hour
Repair and Parts Replacement
Machine shipped back to PCSP, diagnosed and parts replaced
Resolution Time
5 business days
Business
Technical Support
8 hours/day, Mon - Fri
Response Time
30 minutes
Repair and Parts Replacement
On-site Tech Support - Tech comes to business, diagnoses and replaces parts.
Resolution Time
Next Business Day
Business Plus
Technical Support
24 hours/day, 7 days a week
Response Time
15 minutes
Repair and Parts Replacement
On-site Tech Support - Tech comes to business, diagnoses and replaces parts.
Resolution Time
4 hours
Comparison
Here's how PCSP Advantage stacks up
| Support Features | OEM | PCSP |
|---|---|---|
| 24 x 7 x 365 Expert-Only Technical Assistance | ✓ | ✓ |
| Shipping Damage Coverage | ✓ | ✓ |
| Parts Replacement and Software Updates | ✓ | ✓ |
| Pre-Owned Hardware Support | X | ✓ |
| Phone, Email, LiveChat, Teamviewer Remote Support Options | ✓ | ✓ |
| Price Advantage | X | ✓ |
Pricing
The most affordable coverage on the market
| Coverage Term | PCSP Advantage (Parts Replacement) |
PCSP Business Advantage 8x5 (On-Site Support) |
PCSP Business Advantage + 24x7x4 (On-Site Support) |
|---|---|---|---|
| 1 Year | Free | 149.99 | 199.99 |
| 2 Years | 99.99 | 269.99 | 374.99 |
| 3 Years | 189.99 | 449.99 | 599.99 |
| 4 Years | 269.99 | 699.99 | 899.99 |
| 5 Years | 359.99 | 999.99 | 1,299.99 |