Software Issues

"I accidentally wiped the software off my device!"

Many companies have policies in place that require any hardware being removed from their control, to have the device wiped/erased prior to sale, donation or transfer of ownership.

Therefore, when we receive a device that has been wiped/erased, we attempt to restore the device back to factory defaults. In some instances, we may not have access to software required for a particular device and will sell the item "as-is".

On occasion, buyers may fail to read the item description/condition completely before purchasing and find out after receiving the item that doesn't have any software installed. Please make sure you read item descriptions completely be purchasing. If you are contemplating the idea of purchasing a device that is being sold with no software with the intention of "restoring" the device, verify you can acquire the software in advance. Many manufacturers require an active service contract in order to download software from their website.         

In the nature of our business, the multitude of different devices, the manner in which products are acquired and the magnitude of software versions in the IT market, it is impossible for us to keep a complete library of software for all makes and models. But in some cases, if you accidentally removed/wiped the software from a device purchased from PCSP, we may be able to help.

If you have further questions, feel free to use our chat feature in the bottom right. You can also call us at (248) 305-7900 or email us at

Our business hours are 9:00am to 5:00pm EST, Monday through Friday.